Frequently Asked Questions

  • When will my equipment arrive?

    A: Confirm that your product has shipped. Usually a shipment takes 5-7 business days to get to your office. There is a tracking number to follow the shipment as it travels.

  • I need help installing software or setting up my equipment, can you help?

    A: Contact Michael D. in Membership Loyalty to schedule a time to help you. You can reach him at 877-325-3316.

  • Can you re-send my CE letter?

    A: Absolutely! You can request in by calling your Membership Loyalty Representative or emailing Membership@DOCSeducation.com with your first/last name and the title and location of the course you took. After verifying attendance, we will be happy to email it to the address provided.

  • Why didn’t I get my CE letter?

    A: Your CE form may have been delayed due to failure to complete course requirements. Many of our courses have an online component with a quiz. You may not have completed the test at the seminar. Please contact your Membership Loyalty Representative to find out how to complete your requirements so we can send your CE form.

  • How do I take my online course?

    A: We’re proud to offer online continuing education. Once you purchase a course it may take 48 hours to receive your access information. You will receive an email with a link as well as a password. Our Membership Loyalty Team can assist you if you did not receive the email or have other questions.

  • How do I access the SDG forms online?

    A: This is available at www.sedationdentistryguidebook.com or on the www.DOCSeducation.org website. Go to either site and log in using your DOCS Username/Password. On the DOCS site, choose the tab titled “account info.” Click on the SDG logo on the page.

  • Where can I find my pre-course?

    A: This is a critical part of your upcoming course. You should have received an email with a link as well as a password. Our Membership Loyalty Team can assist you if you did not receive the email or have other questions.

  • Cancellation/returns

    Items can be returned 45 days from date of the shipment.

    Opened Items: 15% Restocking Fee (Safe Sedate™ cannot be returned)

    Un-Opened Items: 10% Restocking Fee. Customer is responsible for the cost of return shipping. We will provide a return shipping label for the product. Cost of shipment will be deducted from total credit.