Phone Training

Phone Training

Make a Great First Impression

The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.

Our presenter, Linda O'Grady, is a nationally-renowned team trainer and consultant in practice management. Her teaching will cover the following:

  • Review the anatomy of a call
  • Learn to adjust your answers to get the sedation patient to schedule
  • Practice scenarios included

Who Should Attend this Class?

Linda's valuable training session is targeted especially for front office staff, or anyone answering the phone. However, even the most experienced administrator can find a few pearls in this 2-hour, PACE-approved course as Linda shows you how to adjust your phone skills for the sedation patient.

Get Started

All sales are final

This course was recorded from a live presentation and includes a quiz.

DOCS Education Members can attend for free. Contact a representative at (866) 592-9618 for access.

Purchase of this course grants access for one year.

  • AGD PACE-Approved

    All DOCS Education programs are AGD/PACE-approved courses.

  • Who is DOCS Education?

    DOCS Education consists of over 3,000 members committed to offering safe dentistry to all patients, including those suffering from anxiety. DOCS Education graduates have safely treated over 2 million patients across the United States and Canada. Since it's estimated 30 percent of people fear the dentist, many individuals remain to be helped. That's why DOCS Education frequently updates its courses and information.