DOCS Education members: Are you taking advantage of your free phone training benefit?* Performing skillful dentistry, providing patient education, restoring your patients' oral health… These are the top priorities of your dental team, but first, you have to get patients through the front door. To do that, it’s important to set the right tone from the very first phone contact. Sedation dentists specialize in working with fearful patients who may be nervous just calling a dental office. If your receptionist seems impatient or simply doesn't know how to lead the conversation so that it ends with scheduling an appointment, you may lose that potential patient altogether. So it's critical that your front office staff have the ability to effectively answer calls from a wide variety of patients, put them at ease and book an appointment. Because making a good first impression over the phone is so crucial, DOCS Education offers its members free phone training for their office staff. Anyone who answers the phone in your office can benefit from this 100-minute webinar from Linda O’Grady. Ms. O'Grady is a respected dental team trainer and consultant in practice management. Phone training participants will:
- Discuss the anatomy of a call
- Learn to adjust answers to get the sedation patient to schedule
- Rehearse scenarios
Make the most of your DOCS Education membership benefits, and ensure your practice is creating the right first impression. Access the phone training session here.
*Nonmembers who wish to take advantage of phone training for their office staff can access the webinar for $29.95 per person.
